Spam Policy The abuse and misuse of email service is a serious problem, and ChaliceHost will not tolerate it. Definition of SPAM or Unsolicited Commercial Email (UCE) The bulk UCE, promotional material, or other forms of solicitation sent via email that advertise any IP address belonging to ChaliceHost or any URL (domain) that is hosted by ChaliceHost. Unsolicited postings to newsgroups advertising any IP or URL hosted by ChaliceHost. The use of web pages set up on ISPs that allow SPAM-ing (also known as "ghost sites") that directly or indirectly reference customers to domains or IP addresses hosted by ChaliceHost. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to SPAM. Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message. For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) website. Repercussions of SPAM Across the Web, it is generally accepted that SPAM is an inconsiderate and improper business practice. For ChaliceHost: SPAM is not only harmful because of its negative impact on consumer attitudes toward ChaliceHost, but also because it can overload ChaliceHost’s network and resources, especially on our shared (virtual) server environments. For Our Providers: Since it is unsolicited, users who receive SPAM often become angry and send complaints to our upstream providers. This upsets our providers who abhor SPAM for the same reasons that ChaliceHost does - it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the web community and obviously will not allow any practice that threatens these relationships. Punishment for SPAM: ChaliceHost reserves the right to terminate, without warning, any account that violates this policy. Usage of ChaliceHost services constitutes acceptance and understanding of this policy. ChaliceHost will charge for US$350.00 per SPAM complaint we receive for both Dedicated and Virtual Server customers. Resellers will be charged for resold accounts, receiving SPAM complaints. Reseller may choose to pass this charge down to their client. Our provider receives this fine from their Network providers and these fines are passed on to the responsible party. These are non-refundable charges and will be invoiced at the time of complaint notification. ChaliceHost reserves the right to decide what it considers "SPAM", "UCE", "mail bombing", or "bulk email", and to determine from all of the evidence whether or not the email recipients were from an "opt-in" email list. This SPAM (UCE) Accepted Use Policy and all other ChaliceHost policies are subject to change by ChaliceHost with or without notice. Continued usage of the services after a change to this policy is implemented and posted on the ChaliceHost site constitutes your acceptance of such change or policy. We encourage you to regularly check the ChaliceHost site for any changes or additions. Visit our Terms & Conditions page for further information regarding our policies. ---===--- Published: January 09, 2003 Last Updated: April 14, 2003